Hospice Care FAQ

Hospice is not a place. It is a term for a special kind of healthcare focused on keeping the patient comfortable once the underlying disease can no longer be treated or cured. Hospice neither hastens nor postpones death. It is focused on the belief that quality of life is as important as length of life. The hospice team helps manage the patient’s pain and symptoms, and they provide emotional and spiritual support so the patient can make the most of the time they have left.

At any time during a life-limiting illness, it’s appropriate to discuss all of an individual’s care options, including hospice. Making the choice to discontinue medical treatment is often made when all curative measures have been exhausted and the patient wants the comfort and dignity offered by hospice care. Hospice staff members are highly sensitive to these concerns and are always available to discuss them with the patient, family, and physician. In short, a patient is eligible for hospice when the patient’s doctor says that the underlying condition carries a life expectancy of six months or less. Starting hospice sooner than later provides the patient and family with the full breadth of our services. Care can continue beyond six months as long as the patient meets the medical criteria.

When facing a serious illness, the patient and family are encouraged to discuss hospice care at any time with their physician, other healthcare professionals, clergy, or friends. It is important to remember that the earlier the referral is made, the sooner the hospice team can make the individual’s final weeks and months as comfortable as possible.

No. It is common for a personal physician to provide a list of local hospice agencies that they are familiar with. You can choose from that list or go with another option. It is entirely your choice. Research the quality scores of all Medicare-certified hospice companies at HospiceCompare.org.

No. Hospice care is available for anyone who has a terminal illness with a prognosis of six months or less by their doctor. Other common degenerative conditions include heart and lung disease.

There are many benefits to choosing hospice services including added care and guidance available to the patient and family during a difficult time. Hospice care doesn’t replace the patient’s doctor’s care but enhances it. Services are provided in the comfort of home. Our team of professionals has a wealth of expertise and specialized education. We offer a circle of support and pay attention to all of an individual’s needs – physical, mental, emotional, and spiritual.

A Hope Hospice nurse will contact the patient’s physician to make sure he or she agrees that hospice care is appropriate for the patient at this time. If the individual does not have a doctor, our medical director is available to provide oversight. We visit the patient and family to explain hospice care. If the patient selects hospice care, they are asked to sign consent and insurance forms similar to those used when entering a hospital.

Most health insurance plans, including Medicare and Medi-Cal fully cover hospice care. If no coverage is available, Hope Hospice will provide care through the generous donations provided by the community.

No. There are no additional charges for care provided by Hope Hospice.

An individual can be referred to Hope Hospice in a variety of ways – by their doctor, by a family member, friend, healthcare agency, nursing home, residential care facility, or a hospital. No matter how the referral is initially made, the patient’s primary doctor must approve the referral, confirm the six month prognosis, and then complete the referral with a formal order. Families often initiate the process and request that we contact the doctor. You can start your family referral using this form or call our Admissions team at (925) 829-8770.

If your physician wants more information, our Medical Director or Outreach Team can answer their questions directly. We can also provide a complimentary booklet, Hospice Care: A Physician’s Guide, published by the National Hospice and Palliative Care Organization (NHPCO). Other sources are the American Academy of Hospice and Palliative Medicine or the NHPCO Helpline at (800) 568-8898.

The patient has the right to revoke hospice care at any time. If the patient improves, the disease stabilizes, or the patient goes into remission and no longer meets the medical criteria, hospice care would be discontinued. The patient can return to hospice care if their condition declines and they are once again hospice eligible.

Hope Hospice care is delivered by a qualified team of professionals with specialized training in hospice care. The hospice team includes a medical director, nurse, social worker, home health aide, spiritual counselor, and trained volunteers who work together to support the patient and family in this time of need. We routinely collaborate with the patient’s primary care physician who directs the hospice team providing comprehensive care. The hospice team actively includes and supports the family and educates them to be the primary caregivers. We also provide medications, supplies, and equipment related to the individual’s illness.

No. The hospice nurse initially visits to ensure the patient has all needed medical equipment (like a hospital bed), personal care supplies, and pain medication. Follow-up visits are performed as needed in between phone check-ins. Additionally, home health aide services for personal care are scheduled according to a patient’s individual needs. The family care partners play a big role in providing quality care to the patient. Our team will educate the family on how to care for the patient on their own in between nurse visits.

The number of visits and duration of visits are determined by the patient’s needs. In addition to regular nurse visits, we provide an on-call nurse, available by phone for medical advice or for emergency visits 24 hours a day, 7 days a week.

No. Though most people prefer to be cared for at home, Hope Hospice can also provide hospice care for patients who live in skilled nursing facilities, assisted living residences or board and care homes.

Patients who require 24-hour nursing typically reside in a skilled nursing facility. While the on-site nurse team monitors the patient and provides interventions as needed, the hospice team delivers specialized services for end-of-life care. Hope Hospice coordinates care with the staff of the facility to provide an integrated approach. Consider hospice as a complement to the care from the facility.

When an individual chooses to receive hospice care they may have some new and special needs. The hospice team assesses those needs, recommends any necessary equipment, and helps make arrangements to obtain it. This equipment is covered by the hospice benefit. The need for equipment is usually minimal at first and may increase over time.

At the initial visit, our team prepares a comprehensive individualized care plan. In addition to noting the needs of the patient, we determine the amount of care required. This plan is very customized and may change over time. The hospice team will conduct ongoing assessments and make recommendations to meet the patient’s needs and help find resources as additional help is necessary.

No, it is not necessary to change doctors. Hope Hospice works directly with an individual’s physician assuring that, through close collaboration, the patient receives care that meets their individual needs.

The answer here is specific to the individual patient. In the early weeks, and depending on the patient’s faculties, some independence may be able to be preserved. Over time, the hospice team may recommend that someone be with the patient continuously. While family and friends must be relied on to give most of the care, Hope Hospice does provide trained volunteers to assist with errands and to allow relief for caregivers. We also provide a referral list of caregiving agencies for families who wish to hire additional help.

No. Hospice does not speed up or slow down the dying process.

Hope Hospice nurses and doctors are experts in managing pain and have a high degree of success in pain control. The hospice staff check with the patient frequently to assure the they are comfortable. The doctors and nurses on the team consult with a pharmacist weekly and remain current on the latest medications and treatments for pain and symptom relief.

Feedback from patient satisfaction surveys confirms that we have an exceptionally high success rate in helping patients attain a level of comfort that is acceptable to them. The benefits of managing pain include ease with rest, eating, and socializing. Patients can participate in activities they enjoy the most.

It is the goal of Hope Hospice to help patients be as comfortable and alert as they desire. Some people may react to an appropriate pain medication by becoming sleepy until their bodies adjust to the dose. By frequently consulting with the patient, the Hope Hospice team has been very successful in balancing pain control with the ability to interact with others.

Dying is a natural physical, emotional, and spiritual process that is part of life. Our team of caring professionals can provide guidance, instruction, and support to help the family learn what to expect as their loved one nears the end of life. Our social workers, vigil volunteers, spiritual counselors, and grief support team stand ready to help before, during, and after the death of a loved one.

Hope Hospice offers grief support for family and friends following the death of a loved one in our care. We also offer support groups and activities for adults, teens, or children in the community who have experienced the death of a family member, friend, or loved one but have not used hospice care.

Our social workers are specially trained to provide resources and guidance in a variety of legal and ethical matters and have ready access to Advanced Directive forms. Some documents are simple, such as Five Wishes and the Physician Order for Life Sustaining Treatment (POLST), and you can fill them out easily. Others may require professional advice, and have a list of referral resources.

No. Hope Hospice is a non-sectarian, nonprofit organization. Our Spiritual Care Providers support patients and families of any faith tradition and no faith tradition.

Hospice care is available for everyone, without discrimination on the basis of race, color, national origin, religion, sex, physical or mental disability, medical condition, age, veteran status, ancestry, sexual orientation, gender identity, marital status, or citizenship. Hope Hospice respects and supports cultural differences in regards to providing our end of life care and grief support.

Hope Hospice serves the Tri-Valley and neighboring cities of the San Francisco East Bay Area. View a map here.