Hope’s team of providers will help you have meaningful conversations when you’re faced with uncertainty. We will patiently answer every question, calm your fears and provide you and your family the guidance, medical care and comfort you deserve. As a result, our patients and families can enjoy what matters most.
Our wish for you is that you seek hospice services as early as possible. Doing so maximizes the physical, emotional, and spiritual care benefits you receive from our team. Learn more about eligibility requirements and when to call on Hope for hospice care.
Hope’s team approach ensures that our staff members work together to deliver cohesive, comprehensive care to our patients and families, even after hours and on weekends. Our team communicates regularly to ensure you and your loved ones receive the care you deserve and expect from Hope. We consider improvements and setbacks, and work together so we can deliver a cohesive plan of care. Hope uses a secure electronic patient charting system, so every team member is up to date on each patient’s health care needs and well-being.
The hospice physician complements the services of the attending physician and intervenes to meet the general medical needs of the terminally ill patient. Important functions of the hospice physicians include the certification of the patient’s terminal illness, review of the hospice care plan, consultation visits, direction of the interdisciplinary group conferences, as well as overall program evaluation to ensure quality of care and appropriateness of care/services.
Hospice nurses have one of a variety of roles including case manager, nurse practitioner, LVN visit nurse, and after-hours nurse. The RN case manager serves as the interdisciplinary team coordinator for all patients/families assigned to that team. The primary responsibilities of the case manager include assessment of patient/family needs, planning and organizing care to be provided, and implementing the approved plan of care. Additionally, the case manager supervises and evaluates the quality of care provided by the entire team.
- Social Workers
Hope’s social workers are your advocates. Because there are many things that impact a patient’s life, our social workers get to know patients from many aspects and convey information to the care team. Social workers offer many interventions for hospice patients and their families including providing counsel, support, and advice about terminal conditions; facilitating communication within the family; helping with MediCal, Medicare, Social Security, IHSS, and Disability applications; assisting with completion of advance healthcare directives, power of attorney, and other legal considerations; referring families to appropriate agencies for in-home help, financial aid, and miscellaneous needs; and coordinating arrangements after death.
- Spiritual Care Counselors
Hope’s spiritual care counselors seek to discover where you find connection to yourself and the world around you. We support you in strengthening those connections, as well as healing any losses that may be impacting you. The hospice experience is an opportunity to heal and deepen relationships, forgive one another, and say thank you before saying good-bye. Hope Hospice spiritual care services are based on unconditional acceptance of and respect for your religious beliefs and practices, whether you are agnostic, humanist, atheist, devoutly religious, or somewhere in between. Our spiritual care counselors know that at times the best medicine is an open heart, a listening ear, a warm hand to hold, or a shoulder to cry on. We may provide rituals, a beautiful song, a prayer, or a blessing. We can assist with planning and officiating funerals and memorials or connect you with community clergy from your own faith tradition when desired.
- Home Health Aides
Under the supervision of the RN case manager, home health aides provide personal care such as grooming and dressing, oral hygiene, motion exercises, bathing, incontinent care, assistance with ambulation, bedside activities (listening, writing letters, reading), and communication with the family. For patients residing in a nursing facility, hospice home health aides provide care above and beyond the care that the facility is already obligated to provide. In other words, they add to rather than replace normal or routine nursing care. On average, the hospice home health aide will visit two to three times each week with each visit lasting one to two hours.
Hope’s volunteers support our hospice families by providing family caregiver relief, visiting with patients, offering alternative therapies such as canine comfort, holding vigil at the bedside, and other activities at the patient’s home – wherever home may be.
- Dementia Support
Hope’s Living With Dementia program educates and trains our staff, volunteers, hospice families, and the local community about dementia. Hope’s education series helps caregivers understand how people living with dementia communicate their needs and desires through behaviors when language fails; teaches tactics to assess, interpret, and respond to your loved one to foster an improved quality of life; and offers strategies for handling behaviors such as wandering, delusions, and aggression.
- Nutrition Counseling
Hope’s dietician is available as a resource to team members as well as our hospice families to provide assistance with nutritional issues that occur with the terminally ill. Tasks include nutritional assessment of the patient, recommendations for nutrient intake, and education to patients and/or family regarding nutrition/hydration issues.
- Grief Support Providers
Hope Hospice provides 13 months of complimentary grief support to adults, teens, and children. Your experience is unique, and we provide emotional support. In the year after your loss, we will help you find meaning and learn how to carry on without your loved one. Grief support is provided by grief counselors who listen to you, seek to understand how grief is affecting you, help you identify the right support, and help you find meaning in your loss.
Hope Hospice serves patients throughout the Tri-Valley and neighboring cities of the San Francisco East Bay Area. Click the map to expand it for a larger view.