Our mission is to support patients and loved ones with exceptional care, compassion, and dignity.
Below you will find information on the Hope Hospice COVID-19 coronavirus response. We will maintain this webpage with up-to-date details regarding our operations and services.
First and foremost, our hospice services are available. Healthcare professionals with a referral may contact our admissions department 24 hours a day at (925) 829-8770.
The safety of our staff and patients is of utmost importance, and we are closely monitoring instructions from local and federal public health resources. We are abiding by COVID-19 infection control guidelines established by the Centers for Disease Control. Following is information on how our various services are impacted.
Hope Hospice is accepting patient referrals during the COVID-19 pandemic crisis. We are taking extra precautions to screen and evaluate each case individually. Our professional staff use all personal protective equipment as determined by clinical assessment and CDC guidelines for every patient and family encounter. Our policy requires every employee to practice responsible self monitoring and reporting of any signs and symptoms to our infection control monitoring program. Our quality and infection-control process was put in place and is followed rigorously to protect our patients, their families and caregivers, and our own staff. Our goal is to provide safe, high-quality patient care.
View general hospice eligibility criteria here.
Hope Hospice continues to provide complimentary counseling to our hospice clients and to the public residing in our service area. We offer individual and family sessions via Zoom video conferencing. In-person appointments are not available at this time.
We also facilitate several support groups that offer a chance to connect with others who are enduring similar types of grief (such as the loss of a spouse). View support group options here. We require advance registration, so please contact our office as soon as possible to discuss your situation. Call (925) 829-8770.
Our face-to-face group classes are suspended for the time being, and we are working on transitioning our program to online learning. The following links will take you to the program pages where you can watch for updates:
Family Caregiver Education Series
Patient visits by our homecare volunteers, unfortunately, are temporarily suspended. We are trying to fill this gap with phone calls and letter writing to stay connected to our patients and their loved ones. Our compassionate volunteers provide much-needed comfort and emotional support and we are forever grateful for their continued dedication. People interested in becoming a Hope Hospice volunteer can still connect with our program management by email to learn about future opportunities.
Learn more about volunteering here.
We have been touched by the initial response from our community asking how they can help during this crisis. Here are two critical ways:
Hope Hospice has an urgent clinical need for disposable isolation gowns, N95 face masks, and full-face shields to help protect our healthcare workers as they perform their vital functions serving our patients and families during this public health crisis.
These items are in very short supply due to high demand across the medical community, so we are putting the call out to our supporters, vendors, and others to help us acquire these materials.
If you know of a source or have any of these items you would like to donate, please email us or call our office: (925) 829-8770. You may ship items to us directly at: 6377 Clark Avenue, Suite 100, Dublin CA 94568.
Due to social distancing and shelter-in-place orders, Hope Hospice has had to cancel or reschedule important fundraising events, including our popular Hike for Hope. The event raises critical support for our patient care, grief support, and community education programs on which so many families depend.
If you would like to support Hope Hospice, please donate through our website. If you have questions about donations, please contact our Development Department by email or (925) 719-6268.
