Our mission is to support patients and loved ones with exceptional care, compassion, and dignity.
Below you will find information on the Hope Hospice COVID-19 coronavirus response. We will maintain this webpage with up-to-date details regarding our operations and services.
First and foremost, our hospice services are available. Healthcare professionals with a referral may contact our admissions department 24 hours a day at (925) 829-8770.
The safety of our staff and patients is of utmost importance, and we are closely monitoring instructions from local and federal public health resources. We are abiding by COVID-19 infection control guidelines established by the Centers for Disease Control. Following is information on how our various services are impacted.
Hope Hospice is accepting patient referrals during the COVID-19 pandemic crisis. However, due to the worldwide shortage of personal protective equipment (PPE), we are taking extra precautions to screen and evaluate each case individually.
View general hospice eligibility criteria here.
Counseling is still available to our hospice clients. We offer one-on-one and family meetings as virtual sessions via Zoom remote-conferencing.
For community members who do not have a loved one on our service, we made some adjustments to our support group schedule. The following groups are in session now and at capacity; contact our office to be added to the interest list for the next sessions. These, too, are held via Zoom.
Beginning April 7, we will offer individual grief support sessions via Zoom to the public. Contact our office for information. (925) 829-8770.
We will make grief support available to those without a loved one on our hospice service in a couple of weeks. Again, this will be via virtual meetings. We are working on the details and will update this webpage. Anyone with questions for our grief department can call the office at (925) 829-8770.
Learn more about our Grief Support Center here.
The COVID-19 prevention precautions resulted in the cancelation of our group classes for at least the next few months. Our program managers are transitioning the classes to virtual presentations via Zoom remote-conferencing technology. The following URLs will take you to the revised class dates and registration:
Family Caregiver Education Series
NEW! Dementia Consultations
Family members who care for a loved one living with dementia and have questions on specific challenges you are facing can take advantage of free private consultations via video conference. We are taking appointments now for meetings that will begin April 15. This service is currently offered it at no charge to the public in our Tri-Valley/East Bay service area. To schedule an appointment, please contact our dementia team via email. If you do not have email capabilities, call our office at (925) 829-8770.
Living With Dementia Program Manager, Jill Smith, RN, is a PAC Certified Trainer and Consultant (Teepa Snow’s Positive Approach to Care), a Dementia CARES® Specialist (Alzheimer’s Association), certified with the International Council of Montessori Dementia Professionals, and active on the National Council of Certified Dementia Practitioners.
Patient visits by our homecare volunteers, unfortunately, are temporarily suspended. We are trying to fill this gap with phone calls and letter writing to stay connected to our patients and their loved ones. Our compassionate volunteers provide much-needed comfort and emotional support and we are forever grateful for their continued dedication. People interested in becoming a Hope Hospice volunteer can still connect with our program management by email to learn about future opportunities.
Learn more about volunteering here.
We have been touched by the initial response from our community asking how they can help during this crisis. Here are two critical ways:
Hope Hospice has an urgent clinical need for N95 face masks, surgical gowns, nitrile gloves, and face shields to help protect our healthcare workers as they perform their vital functions serving our patients and families during this public health crisis.
These items are in very short supply due to high demand across the medical community, so we are putting the call out to our supporters, vendors, and others to help us acquire these materials.
If you know of a source or have any of these items you would like to donate, please email us or call our office: (925) 829-8770. You may ship items to us directly at: 6377 Clark Avenue, Suite 100, Dublin CA 94568.
Due to social distancing and shelter-in-place orders, Hope Hospice has had to cancel or reschedule important fundraising events, including our popular Hike for Hope, which was scheduled for May 2. Hike for Hope raises critical support for our patient care, grief support, and community education programs on which so many families depend.
If you would like to support Hope Hospice, please donate through our website. If you have questions about donations, please contact our Development Department by email or (925) 928-8770.
